Privacy Policy
UK Online Mart (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
Business Information
Business Name: UK Online Mart
Address: 206/10 Jumma Masjid Road, Maligawatta, Colombo 10, Sri Lanka
Email: ukonlinemart@yahoo.com / info@ukonlinemart.lk
Phone/WhatsApp: +44 7472197850
Information We Collect
We may collect the following:
• Identity and contact details (name, email, phone number, delivery address)
• Order details (items purchased, quantities, order history)
• Payment-related details (processed via payment providers; we do not store full card details on our servers)
• Technical data (IP address, browser type, device information)
• Usage data (pages visited, interactions, approximate location based on IP)
• Customer support data (messages, emails, WhatsApp chats, call logs when relevant)
How We Use Your Information
We use your information to:
• Process orders, deliveries, returns, and customer support requests
• Communicate updates about your order and important service messages
• Improve our website, product offerings, and customer experience
• Prevent fraud and protect our business and customers
• Send marketing messages (only where permitted and with the option to unsubscribe)
Cookies & Tracking
We may use cookies and similar technologies to enhance site functionality, remember preferences, analyze traffic, and improve performance. You can control cookies through your browser settings; however, disabling cookies may affect website features.
Sharing Your Information
We may share your information with trusted third parties only as needed to operate our services, such as:
• Delivery/courier partners to fulfill shipping
• Payment processors to securely process transactions
• Website hosting and analytics providers to maintain and improve the site
We do not sell your personal information to third parties.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no online transmission or storage system can be guaranteed to be 100% secure.
Data Retention
We retain personal information only as long as necessary for order processing, legal obligations, dispute resolution, and business operations. When data is no longer required, we take reasonable steps to delete or anonymize it.
Your Rights
Depending on applicable laws, you may have the right to request access, correction, or deletion of your personal information, and to object to certain processing activities. To make a request, contact us using the details on this page.
Marketing Preferences
If you receive promotional emails from us, you can opt out at any time by using the unsubscribe link (where available) or by contacting us directly. Service-related messages (order updates, policy updates) may still be sent when necessary.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us so we can take appropriate action.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those third parties. Please review their policies before providing any information.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.